Eurostar news
News about cross-Channel high speed train operator Eurostar, which links London St Pancras International station with destinations in France, Belgium and the Netherlands via the Channel Tunnel.
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NewsHigher capacity UK terminal opens at Amsterdam Centraal station
NETHERLANDS: A larger and more modern terminal for UK-bound Eurostar passengers has opened at Amsterdam Centraal station.
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NewsEurostar targets Chinese market with WeChat payment option
EUROPE: Eurostar has worked with EuroPass and payment company PayXpert to launch a ‘mini-program’ enabling people to buy tickets through the WeChat messaging app which is popular with Chinese travellers. This offers Chinese customers ‘a familiar and convenient’ way to buy tickets, said Tuesday-Ann Castle, Head ...
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Rail Business UKLondon St Pancras International expansion planning advances
UK: Almost 40 companies have so far expressed interest in a contract to further develop plans for the expansion of facilities for handling international passengers at London St Pancras station. An initial study which infrastructure concessionaire HS1 Ltd commissioned from customer experience design agency Active Thinking ...
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NewsEurostar drops biometric check-in as it prepares for EU Entry/Exit System
EUROPE: Eurostar is to cease offering the SmartCheck biometric check-in service at London St Pancras International station in February, but says it has boosted capacity in preparation for the introduction of the EU Entry-Exit System. Following an initial trial, SmartCheck using technology from iProov was opened ...
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Rail Business UKStudy finds international passenger capacity at London St Pancras could be doubled
UK: A study has found that international passenger capacity at London St Pancras station could be more than doubled to improve the user experience and potentially facilitate new train services. Station operator HS1 Ltd commissioned the study from customer experience design agency Active Thinking, which has ...
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News‘Turning point’ reached for potential new Channel Tunnel train operators
EUROPE: The rail industry has finally reached a ‘turning point’ which will facilitate the launch of new international passenger train operators competing with Eurostar on routes to the UK.
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In depthStations: Keeping Eurostar passengers connected
Road transport provider CMAC has been working with Eurostar to provide taxi, bus and coach services, which enable the pan-European operator to manage disruption better and support pre- and post-shift travel for its traincrew.
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NewsEurostar confirms date for return of direct Amsterdam – London trains
EUROPE: Direct trains between Amsterdam Centraal and London will be reinstated from February 10 2025, with the opening of a higher capacity departure terminal for passengers on Eurostar’s cross-Channel service. Through services were suspended from June 15 because remodelling works meant there was no space for ...
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NewsEurostar to offer airline alliance sustainable rail connections
EUROPE: High speed train operator Eurostar has signed a memorandum of understanding to become the first non-airline partner of the SkyTeam aviation alliance. The partnership is expected to launch in the first half of 2025, with travellers able to combine long and medium-haul flights into SkyTeam’s ...
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NewsStudy looks at how to increase international capacity at London St Pancras
EUROPE: High speed line concessionaire HS1 Ltd has appointed ‘experience design’ agency Active Thinking to undertake an in-depth study into expanding passenger capacity at London St Pancras International station to cope with increased demand for international travel and the potential arrival of competitors to Eurostar. Eurostar ...
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NewsWiremind software to help Eurostar optimise revenue
EUROPE: International high speed train operator Eurostar has signed a five-year contract to use Wiremind’s CAYZN software to modernise its revenue management processes, identify new revenue opportunities and increase load factors. It is expected to go live in Q1 2025. Eurostar Chief Commercial Officer François Le ...
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NewsEurostar plans to acquire 50 ‘fully interoperable’ trains
EUROPE: International high speed train operator Eurostar says it is ‘preparing to invest’ in up to 50 high speed trainsets, which would be fully interoperable ’across five countries and beyond’. The new trains would enter service from the early 2030s, replacing the 17 PBKA and nine ...
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Rail Business UKEurostar promotional fares advert deemed misleading
UK: The Advertising Standards Authority has told Eurostar that a significant proportion of seats must be available at the highlighted price when it uses ‘from’ prices in advertising. The ASA ruling on January 3 follows a complaint by someone who received a promotional e-mail in July ...
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NewsChange in safety rules opens door to more cross-Channel operators
EUROPE: Eurotunnel is working with rolling stock suppliers and safety authorities to simplify the standards that apply to cross-Channel rail traffic as part of its aim to double the number of high speed passenger trains using the Channel Tunnel by the end of 2033.
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Rail Business UKUK railway news round-up
This week’s round-up of business news from the UK railway industry.
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Rail Business UKEurostar depot equipped with moveable overhead electrification
UK: Electrification specialist Furrer+Frey has completed a project to install moveable conductor bar at Eurostar’s Temple Mills depot in east London. A total of 1·5 km of movable overhead has been installed on the eight depot tracks. It can be moved out of the ...
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NewsCEO sets out how the merged Eurostar business aims to go further
EUROPE: ‘We are opening a new chapter of the Eurostar story’ with ‘our most loyal customers as the main characters’, Eurostar CEO Gwendoline Cazenave said at an event on October 9 marking the launch of an international marketing campaign following the completion of the merger with Thalys.
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NewsSwiss help sought to keep Eurostar running to Amsterdam
NETHERLANDS: A Swiss firm has been commissioned to assist with finding a way of enabling Eurostar services to continue to run during a major refurbishment of Amsterdam Centraal station. The planned works mean that areas of the station which Eurostar uses to undertake the border and ...
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NewsEurostar check-in biometric verification goes live
The SmartCheck biometric check-in and UK border exit system has gone live at Eurostar’s London St Pancras station; Railway Gazette International tries it out and speaks to the high speed train operator and supplier iProov.
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NewsEurostar seeks solution to avoid suspension of Amsterdam – London services
NETHERLANDS: The CEO of Eurostar has met with Dutch officials to discuss the future of services from London to Amsterdam, after Infrastructure Secretary Vivianne Heijnen said operations may have to be suspended for up to 11 months. In a letter to the Dutch parliament on June ...