UK: Train operator First Great Western has reached agreement with low-cost airline Flybe for more than 1 000 of its staff to participate in a purpose-designed customer service training course at the Flybe Training Academy near Exeter and at FGW's training unit at London Paddington over the next nine months.
The course will combine elements of Flybe's training programme with FGW's 'five guiding principles of customer service'.
PORTUGAL: The national rail discount pass launched by the government on October 21 has seen strong uptake in the first month.
UK: Open access operator Grand Central has formerly applied to industry regulator the Office for Rail & Road to extend its current track access rights which run to 2027 until 2038 to ensure its long-term future. The Arriva-owned company said this could unlock the conditions for ...
EUROPE: The rail industry has finally reached a ‘turning point’ which will facilitate the launch of new international passenger train operators competing with Eurostar on routes to the UK.
