Researching attitudes to ticketing

By Railway Gazette International2013-08-12T06:00:00

London's Oyster smart card system is widely used, but research found that the details are not well understood (Photo: TfL).

UK: Independent passenger watchdog London TravelWatch has published Passengers’ Ticket Purchasing & Journey Experiences, a study of users’ attitudes towards ticketing on rail, metro, light rail and bus services in London.

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Researching attitudes to ticketing

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