UK: CrossCountry resumed providing reservations for specific seats on all its trains with effect from September 7.
Since June, all customers have been requested to reserve a place when travelling with CrossCountry, to help maintain social distancing on board trains during the coronavirus pandemic.
The operator said relaxation of the distance at which people are asked to stay apart would enable more seats to be available, while customer feedback showed a strong desire to return to the usual system of passengers being allocated a specific seat.
Its ‘reservation on the day’ service has also resumed, allowing passengers to reserve a seat up to 15 min before a train’s departure.
‘As more and more people resume travelling by train its important we provide the services they are used to’, said Managing Director Tom Joyner. ‘Social distancing and facemasks are still necessary, but our customers tell us they want a dedicated seat when they travel. We’re happy to make this change, to show that Britain’s railways are open for business and delivering the services our customers want.’
