UK: Reviews undertaken by the Office of Rail & Road and disability charity the Shaw Trust have lead to train and station operators improving the accessibility and provision of information on their websites.
ORR’s requirements include providing information on assisted travel, and working towards achieving Website Content Accessibility Guidelines standards which aim to ensure that sites are accessible to assistive technologies such as screen readers, that policy and guidance documents are fully accessible, and that there is sufficient colour contrast.
Content about accessible travel has been made easier to find, along with information on temporary reductions in accessibility and clearer information on what redress may be owed to passengers that did not get the assistance they booked.
‘Our review identified a number of areas for improvement, and we’re pleased that operators are responding promptly to our findings’, said Stephanie Tobyn, ORR’s Deputy Director of Consumers, on April 6. ‘This work to improve website accessibility sits alongside the ongoing training of front-line staff to better understand the needs of disabled passengers. These are both parts of our Accessible Travel Policy requirements which look to make improvements across all parts of a disabled passenger’s journey.’
