All FirstGroup articles – Page 2
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Rail Business UKCompensation after FirstGroup delay repay problems
UK: FirstGroup is to compensate passengers who were affected by an IT error which wrongly rejected claims for train delay repay compensation. When a passenger submits a delay repay claim to the wrong train company, the claim should be redirected to the appropriate operator for processing. ...
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Rail Business UKNational Rail Contract for Great Western Railway services aims to meet changing needs
UK: FirstGroup’s three-year National Rail Contract to operate Great Western Railway services is designed to accommodate changing needs following the pandemic, with a return to a growth-led approach, progress with MetroWest and a diesel rolling stock review.
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Rail Business UKManaging Director of both Lumo and Hull Trains appointed
UK: FirstGroup has announced the appointment of Martijn Gilbert to the new role of Managing Director of its two open access operators Lumo and Hull Trains.
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Rail Business UKFirstGroup CEO appointed
UK: Graham Sutherland has been appointed as Chief Executive Officer of FirstGroup with effect from May 16. He succeeds Matthew Gregory, who stepped down last year following pressure from FirstGroup’s largest shareholder, New York-based hedge fund Coast Capital. Interim Executive Chairman David Martin will resume the ...
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Rail Business UKFirst Rail’s management fee operations meet expectations and open access is ahead
UK: Performance at First Rail’s four management fee-based train operating companies is in line with expectations for the second half of the financial year, while open access operators Hull Trains and Lumo are marginally ahead of expectations, FirstGroup said in a trading update on February 25. ...
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Rail Business UKLumo Managing Director steps down
UK: Helen Wylde stepped down as Managing Director of recently launched London – Edinburgh open access operator Lumo on January 4, in order to take up a position outside the rail industry. Phil Cameron, First Rail’s Commercial Projects Director, will act as Interim Managing Director until ...
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Rail Business UKWest Coast Partnership Development MD to retire
UK: Caroline Donaldson is to retire as Managing Director of West Coast Partnership Development at the end of March, FirstGroup announced on November 25. WCPD is the ‘shadow operator’ for High Speed 2, providing HS2 Ltd and the Department for Transport with design and development services ...
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Rail Business UKTicket sales ahead of expectations as low-cost Lumo launches
UK: FirstGroup reports that initial ticket sales at its newly launched London – Edinburgh open access operator Lumo are ahead of expectations, with weekend services proving to be particularly popular. ‘We have always said we intend to reimagine rail travel and we are glad people ...
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Rail Business UKHull Trains MD appointed
UK: David Gibson has been appointed as Managing Director of open access operator Hull Trains with effect from October 1. Gibson left the Royal Air Force in 2003, joining Hull City Council as Assistant Chief Executive before moving to Capita’s Consulting & Transformation division as a ...
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Rail Business UKLumo aims to be the green alternative to Edinburgh – London flights
Having unveiled Lumo as the brand name for its Edinburgh to London open access service, FirstGroup explains to Rail Business UK how it is taking a different approach to rail travel with the aim of winning passengers from air and coach.
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Rail Business UKRail needs to be ‘relevant and wanted’ in an era of changed travel demand
UK: ‘How we go about our daily lives and conduct our businesses has changed for a lot of people’, said Steve Montgomery, Managing Director of FirstGroup’s First Rail business at the TransPennine Express RE-Connect 2021 conference. Before the coronavirus ‘we were seeing customer numbers at record ...
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Rail Business UKFirstGroup agrees National Rail Contracts for SWR and TransPennine Express
UK: The Department for Transport has finalised the first of the National Rail Contracts under which formerly franchised passenger services are to be operated over the next few years. The directly-awarded NRCs are envisaged as an interim step between the current Emergency Recovery Measures Agreements and ...
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Rail Business UKMatthew Golton to lead TransPennine Express
UK: FirstGroup has announced the appointment of Matthew Golton as Managing Director of TransPennine Express from June 1. He will take over from Acting Managing Director Liz Collins, who is retiring from her current full-time role and taking up a new part-time position as Finance & ...
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Rail Business UKFirstGroup agrees £6m termination fee for TransPennine Express
UK: FirstGroup plc announced on May 11 that it had reached agreement with the Department for Transport on the fee payable for termination of the TransPennine Express franchise. The move is part of the process agreed with DfT as the Covid-19 pandemic saw operators moving into ...
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Rail Business UKSouth Western and West Coast franchise termination payments agreed
UK: FirstGroup and the Department for Transport have reached agreement on payments for the termination of the South Western Railway and West Coast Partnership franchise agreements, which were signed before the pandemic, and are negotiating new directly-awarded management contracts which would come into effect when the current ...
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Rail Business UKClaire Mann named South Western Railway Managing Director
UK: Claire Mann has been appointed as the next Managing Director of South Western Railway, and will take up the post in early 2021. Mark Hopwood, currently Interim Managing Director of SWR, will return to his former role as Managing Director of Great Western Railway on ...
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Rail Business UKGWR Emergency Measures Agreement extended
UK: On September 1 the Department for Transport exercised its option to extend the Emergency Measures Agreement covering FirstGroup’s Great Western franchise until at least June 26 2021. FirstGroup Chief Executive Matthew Gregory said this ‘provides important clarity and continuity for our customers, employees and wider stakeholders’. ...
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Metro Report InternationalAutonomous shuttles to be tested in US army base
USA: The US Ignite smart city accelerator has selected First Transit and Perrone Robotics to provide autonomous shuttles for a Smart Transportation Testbed project at the Fort Carson army base in Colorado. The $4m project is being funded and managed by the US Army Engineer Research & ...
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Rail Business UKMessaging rethink urged as rail faces slow recovery
UK: Rail industry insiders are urging a rethink of government messaging to avoid using public transport, amid suggestions that a recovery of rail traffic to pre-Covid levels may not be achieved within two years.
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Rail Business UKEdinburgh – London open access service takes shape
UK: With the first of five Hitachi-built trainsets delivered to the UK for fitting out, FirstGroup has appointed the leadership team for its low-cost open access service between Edinburgh and London, which is scheduled to start running from October 2021. Helen Wylde has been appointed as Managing ...
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