UK: LNER is exploring the potential to deploy multi-functional ticket machines that could meet a wider range of user needs, including the provision of real-time information, improved accessibility, and alignment with the operator’s smart ticketing ambitions.
The operator’s in-station ticket vending machine contract is coming up for renewal, and in its market engagement notice for the next contract LNER says it is seeking an ‘innovative, forward-thinking and agile’ supplier which can provide ‘reliable, secure and cutting edge’ machines to ‘assist us on the journey to magstripe elimination across 14 stations’.
As well as self-service ticket retailing and collection, LNER envisages the machines could offer associated ancillary products and be capable of integrating with in-station customer support and information services. A mobile hardware option would enable flexible use around stations or elsewhere.
